I Never Said You Stole The Money

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In Dr. Albert Marahbia’s book, Silent Messages, his research indicates that in some circumstances your words are only 7% of your message — but your tone of voice can be 5x more powerful! Check out this example.

I never said you stole the money. Implies someone else did.
I never said you stole the money. Implies I don’t care about you. I’m looking out for me and I may be lying.
I never said you stole the money. “Remember those anonymous notes?”
I never said you stole the money. “I told them BRIAN did.”
I never said you stole the money. “I told them you borrowed it and you’d have it back by Friday.”
I never said you stole the money. “I told them you took other funds.”
I never said you stole the money.” I explained it was a crazy moment. You got office equipment.”

7 words. Same sentence. 7 different meanings based on tone of voice.

It’s a smart idea to remember this example when you’re delivering an oral report or talking up your project. When you’re positive and excited about something let it show in your tone of voice so people know exactly what you mean. Too many people fall into a business-voice that’s flat and monotone. Don’t do that. Because if you do, I promise, they won’t be hearing what you think you’re saying.

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This entry was posted on Thursday, April 13th, 2006 at 7:12 am and is filed under Podcast. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

I Never Said You Stole The Money

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