Customer Service is Alive & Well in America

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While waiting for my supper at the Holiday Inn in Wichita Falls, I fought the loneliness of eating by myself by writing funny messages on postcards to our two kids. I had a stack from the different cities I’d been in all week. I addressed most of the cards and told myself, “I’ve got to buy stamps in the morning.” When the meal arrived, the waitress and I joked about who had the more tiring day. And I totally forgot about my postcards — I even left them on the table!

Three days later, when my daughter went to get the mail, it dawned on me, “Oh no! I lost all those postcards!” I felt ill. Amanda came in laughing. She had 3 cards for her and 3 for her brother. I was amazed! “Dad,” she asked, “who’s addressing your cards for you?” In beautiful handwriting, a couple of them had our home address. The waitress must have noticed an unaddressed one was written, “Dear Amanda, yada, yada,…Love, Dad,” and another, “Dear Jim…Love, Dad.” She copied our address from the cards to Amanda and Jim that I had already addressed! Incredible, isn’t it? It got better. I had left a $2 tip for my hamburger, but she bought $1.20 worth of stamps! Fantastic!

So you see, you can feel confident that as long as there are people who care, customer service is alive and well in America!

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This entry was posted on Tuesday, June 6th, 2006 at 1:48 am and is filed under Podcast. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Customer Service is Alive & Well in America

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