Episode 83 - How to Delegate
In business, delegating is easy if you follow the formula of who, what, when, where, and why. Occasionally you’ll want to add how. And be sure to give authority along with responsibility. If you are comfortable with delegating, you know this already.
But what if you are not comfortable with delegating? Then, here are three smart business rules to make delegating trouble-free for everyone:
1. Explain why. I believe that adults deserve to know why something is happening. Briefly explain why the change. It’ll made it easier for them to adapt more smoothly. For example, you might say, “Robin, we need updated information on sales trends. So that you gain more experience on using the Internet for research, I want you to prepare a report.”
2. Don’t use the tone of voice that asks, “Will you do me a favor?”
3. What you are delegating is open for discussion but not for voting. Robin might not feel like doing the new project because maybe she thinks she won’t be good at it or maybe she feels swamped with her present work and doesn’t know how to fit this in. In that case, it’s smart to discuss her concerns. But remember, this is not a vote. You are asking Robin to do the project because it is important and you trust her skills.
By delegating, you help make the people around you stronger, skillful and smarter. That’s good business for everyone.