Standard Podcast [1:55m]: Play Now | Play in Popup | Download (1230)

When a customer says, “You’re one of a kind,” does she mean you are incredibly wonderful or does she mean you are so oddball she wonders if she should take you seriously? The way you listen can help you figure out if you’re going to be looking for a new customer. You’ll hear more about listening styles on today’s Smarter by the Minute.

 

 Standard Podcast [1:51m]: Play Now | Play in Popup | Download (1198)

It’s so easy to get caught up in the “busyness” of business, especially when there is so much to do. How to keep from spinning out of control? Stay tuned to the next Smarter by the Minute.