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Archive for September, 2008

Episode 170 - Heading Off Objections

Thursday, September 25th, 2008
 
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Regular listeners have heard me emphasize that objections can be interpreted as healthy signs that your new ideas are closer to acceptance. But what if you don’t what to hear a bunch of objections, is there a formula for heading them off at the pass? Sure! Hear it on Smarter by the Minute!

Episode 169 - Objections Can Mean Yes

Tuesday, September 23rd, 2008
 
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Savvy salespeople know that in order to hear yes you’re going to hear no. Objections are as common as rain. But don’t let them dampen your enthusiasm. Objections can mean you are getting close to yes. You’ll hear why on Smarter by the Minute.

Episode 168 - Compliments for Accomplishment

Thursday, September 4th, 2008
 
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Smart chefs know, when you cook rice, if you over-do the stirring, it becomes mushy. Smart managers know, when you develop a team, if you over-do giving compliments, your relationship becomes mushy. On today’s Smarter by the Minute: how much is enough?